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FAQ's

NCAA Extended Listing Services

NCAA Extended Listing Services

This optional program gives sellers a chance to keep their tickets listed until the day of the game once the tickets are in PRIMESPORT’s possession. If you do not use NCAA Tournament Extended Listing Services your listings will simply be removed on the dates listed below:

NCAA Tournament First FourAll listings removed March 8, 2018 at 12:01 a.m. ET.
NCAA Tournament 1st & 2nd RoundsAll listings removed March 12, 2018 at 12:01 a.m. ET.
NCAA Tournament Regionals - All listings removed March 19, 2018 at 12:01 a.m. ET.

What you need to do:

1. Place your tickets in a standard white No. 10 envelope. If you are sending multiple sets of tickets, use a separate standard white No. 10 envelope for each event.

2. Label each envelope clearly with:

  • The email address you use to access your account
  • Your first and last name
  • A telephone number where you can be reached (mobile preferred)
  • The name and date of the event
  • The ticket section, row and seat number for each event

  • If you are sending multiple envelopes, you may ship them all together to our office.

    3. Ship your labeled envelope via UPS or FedEx to the following address starting February 1, 2018.

  • PRIMESPORT/NCAA Ticket Exchange
  • 3575 Piedmont Road
  • Suite 1550
  • Atlanta, GA 30305

  • Please keep the tracking information for your records for proof of delivery.

    Important:

    NCAA Tournament First Four - All tickets must be in PRIMESPORT's possession by March 6, 2018. Please do not ship tickets on or after March 6, 2018.

    NCAA Tournament 1st & 2nd Rounds - All tickets must be in PRIMESPORT's possession by March 10, 2018. Please do not ship tickets on or after March 10, 2018.

    NCAA Tournament Regionals - All tickets must be in PRIMESPORT's possession by March 17, 2018. Please do not ship tickets on or after March 17, 2018.

    What happens next?

    Once we've received your tickets, we'll send you an email within 24 hours (but usually much sooner) letting you know that your listing will be extended until 3 hours prior to the start of the event. Please note that you are not able to list your tickets below the set price floor.

    What if I change my mind and want my tickets back?

    Just deactivate the listing and send an email to customerservice@primesport.com to let us know that you'll be reclaiming them. If someone else will be picking up your tickets, please provide us with their name and have them tell our staff they are reclaiming unsold tickets for you rather than tickets they purchased directly from PRIMESPORT. Pickup hours will be given to you once you email us. We will not be shipping tickets back to you from Atlanta. You or someone else will have to reclaim the tickets on site.

    What do I need to do when my tickets sell?

    You will receive an email notification that your tickets have sold. We will automatically confirm the order at the price you had them listed for at the time of the sale. You will be paid within 10 business days after the event.

    What if my tickets do not sell?

    We will leave your listing live on our exchange until three (3) hours prior to the start of the event. If the tickets do not sell by then, you can either pick up your tickets from our on-site location on the day of the event or we can send the tickets back to you after the event if you wish.

    If you have any other questions, comments, or concerns, please email customerservice@primesport.com

    Thank you for using PRIMESPORT, the Official Ticket & Hospitality Provider of the NCAA!

  • PRIMESPORT/NCAA Ticket Exchange
  • 800.591.9198
  • M-F: 9 a.m. - 7 p.m. ET
  • Sa-Su: 10 a.m. - 5 p.m. ET


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