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Ryder Cup Extended Listing Services

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Ryder Cup Extended Listing Services

Thank you for using the Official Ryder Cup Ticket Exchange. As the event gets closer, we want to provide you with information on the Ryder Cup Extended Listing Services. This optional program gives sellers a chance to keep their tickets listed until the day of the game once the tickets are in PrimeSport’s possession. If you do not use Ryder Cup Extended Listing Services your listings will simply be removed on September 22, 2016.

What you need to do

1. Place your tickets in a standard white No. 10 envelope. If you are sending multiple sets of tickets, use a separate standard white No. 10 envelope for each event day.

2. Label each envelope clearly with:

  • a. The email address you use to access your PrimeSport account
  • b. Your first and last name
  • c. A telephone number where you can be reached (mobile preferred)
  • d. The name and date of the event
  • e. Ticket type (International Pavilion or Grounds)

  • If you are sending multiple envelopes, you may ship them all together to our office.

    3. Ship your labeled envelope via UPS or Federal Express to the following address starting September 12, 2016.

  • PrimeSport/Ryder Cup Ticket Exchange
  • 3575 Piedmont Road
  • Suite 1550
  • Atlanta, GA 30305

  • Please keep the tracking information for your records for proof of delivery.

    Important:
    All tickets must be delivered by Wednesday, September 21. Do not ship tickets on or after September 21.

    What happens next

    Once we've received your tickets, we'll send you an email within 24 hours (but usually much sooner) letting you know that your listing will be extended until 3 hours prior to the start of the event.

    Important:
    Please note that you are not able to list your tickets below face value.

    FAQ's

    What if I change my mind and want my tickets back?

    Deactivate your listing in your account on PrimeSport.com and send an email to customerservice@primesport.com to let us know that you'll be reclaiming them. If someone else will be picking up your tickets, please provide us with their name and have them tell our staff they are reclaiming unsold tickets for you rather than tickets they purchased directly from PrimeSport. Pickup hours will be provided after we receive your email. Tickets will not be shipped back to you from Atlanta. You or someone you designate, will need to reclaim the tickets on site at Hazeltine.

    What do I need to do when my tickets sell?

    You will receive an email notification that your tickets have sold. We will automatically confirm the order at the price you had them listed for at the time of the sale. If you opted to be paid via check, your check will be mailed within 10 business days after the event. PayPal payments typically take 3‐5 business days to show up in your PayPal account.

    What if my tickets do not sell?

    We will leave your listing live on our exchange until 3 hours prior to the start of the performance. If the tickets do not sell by then, you can either pick up your tickets from our on‐site location on the day of the event or we can send the tickets back to you after the event if you wish.

    If you have any other questions, comments, or concerns, please email customerservice@primesport.com

    Thank you for using PrimeSport!

  • Ryder Cup Ticket Exchange by PrimeSport
  • 800‐591‐9198
  • Monday‐Friday 9am‐7pm ET
  • Saturday‐Sunday 10am‐5pm ET