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Seller Guide

Ryder Cup Seller Guide

2020 RYDER CUP TICKET EXCHANGE FAQ

The Official Ticket Exchange is powered by PRIMESPORT and is the official PGA secondary ticket marketplace. Orders from the Official Ticket Exchange are 100% guaranteed. The PGA of America reminds fans that purchasing tickets from secondary, unauthorized vendors may result in fraudulent purchases.

How Does The Official Ticket Exchange Work?

A seller can list their tickets for sale on the Official Ryder Cup Ticket Exchange.
1. A seller lists ticket(s) on the PRIMESPORT website.
2. If tickets sell, the seller will receive an email notification with further shipping and payment instructions.
3. The seller appropriately delivers the hardstock tickets.
4. Payment is issued to seller via check or PayPal (whichever method is chosen at time of listing)

More About Selling Tickets

Listing Tickets:
1. Go to https://www.PRIMESPORT.com/d/ryder-cup-tickets?ticket-exchange
2. Click “Sell Tickets” for the day you are listing.
3. Create or Log In to your PRIMESPORT account.
4. Proceed with listing your tickets

What do I need to know when listing my tickets?

  • How do you know if my tickets are legitimate?
  • o When attempting to list your tickets, the email address on your account will be verified against the email address that was used to purchase your tickets. The Official Ticket Exchange will only accept listings for the quantity of tickets purchased by the email address being used to list the tickets. If you have any issues listing tickets, contact our Customer Support Center.

  • How much does it cost to list my tickets?
  • o The seller fee is 10% and is deducted (per ticket) from the amount your tickets are listed at when they sell.

  • Is there a listing charge if my tickets do not sell or are removed?
  • o No. There is only a seller fee charged if your tickets sell on our website.

  • Can I sell tickets on the PRIMESPORT website if I live outside the U.S.?
  • o At this time, to list tickets for sale on PRIMESPORT, you must reside in the United States. You must provide a U.S. billing address in order to list tickets on our website.

  • In what quantities are my tickets available to be sold?
  • o Your tickets may sell in any quantity combination, except one that would leave you with a single ticket.

  • Can I list my tickets if I do not have them in my possession yet?
  • o Yes, you will be asked to note the approximate date in which you will be receiving your tickets which is known as the “In-Hand Date.” The in-hand date will be noted in our system. If you do not receive your tickets by the in-hand date, please contact us immediately in order for us to further assist you. If your listing sells, failure to deliver your tickets by the noted in-hand date my result in further penalties (i.e. charge of credit card on file or reissue of tickets).

  • Why are my tickets not showing on the website?
  • o Tickets may not have been correctly listed. When listing your tickets, please follow each prompt all the way through, and you will receive a SELL ORDER NUMBER associated with your listing if successful.

  • Can I edit the price of my tickets once listed?
  • o You may edit the price of your tickets prior to any sale by logging into your account on the PRIMESPORT website. You can log into your account via the LOG IN button in the upper right-hand corner of the PRIMESPORT home page. Once logged in, click on TICKETS I’M SELLING. From here you can modify your ticket listing(s).

  • How do I delete my listing?
  • o You may delete your listing prior to any sale by logging into the PRIMESPORT website. You can log onto your account via the LOG IN button in the upper right-hand corner of the PRIMESPORT home page. From there, click on TICKETS I’M SELLING. You will see an option to delete your ticket listing.

  • Why is a credit card required to list my tickets?
  • o A credit card is required in the event that a fan sells tickets on the PRIMESPORT website and does not fulfill their obligations as a seller. Should PRIMESPORT have to find replacement tickets to fulfill an order the seller is unable to fulfill, the expense incurred to replace the tickets will be charged to the seller’s credit card.

  • Can I list my tickets on PRIMESPORT as well as multiple other websites?
  • o You may list your tickets simultaneously on PRIMESPORT.com and other websites; however, it is strongly NOT advised! Creating multiple listings for your tickets can cause a duplicate sale. If your ticket listing sells elsewhere, you will need to IMMEDIATELY remove your listing from PRIMESPORT in order to avoid a double sale. If your ticket sells elsewhere AND sells on PRIMESPORT, you are obligated to ship your tickets to the PRIMESPORT buyer within 24 hours of receiving your delivery instructions. If you do not fulfill your obligation, the following options may occur:
    (a) PRIMESPORT will reissue your tickets listed for our BUYER which will invalidate your set of tickets.
    (b) PRIMESPORT will charge your credit card on file in order to cover the cost of replacement tickets that will be provided to our BUYER. NOTE – Please be cautious during high demand events and make sure you are monitoring your listings closely in order to avoid double sales on multiple websites.

  • When is the last day to sell tickets on your website?
  • o The last day to sell tickets on the Official Ticket Exchange is Thursday, September 17, 2020. Please note this date can be changed at any time at PRIMESPORT’s discretion. The Extended Listing Service program may be available for 2020 Ryder Cup, and if so, further information will be emailed to ticket sellers at a later date.

    NOTE - Listings determined to be speculative or erroneous can be removed by PRIMESPORT at any time.

    Sold Tickets:

  • If your ticket listing sells on PRIMESPORT you will be emailed a sold confirmation email
  • - The sold confirmation email will contain further instructions on the delivery of the tickets to the buyer.
  • - All sales are final!


  • What do I need to know if my tickets sell on PRIMESPORT?
  • o What happens if I sell my tickets elsewhere?
     If your tickets have sold elsewhere or you no longer have the tickets, you need to IMMEDIATELY delete your listing from our website. If your ticket(s) sell on PRIMESPORT, you are obligated to ship tickets within 24 hours of receiving your delivery instructions. Failure to fulfill your order can result in the following:
    a) PRIMESPORT will reissue the tickets you listed for our BUYER which will invalidate your tickets.
    (b) PRIMESPORT will charge your credit card to cover the cost of replacement tickets that will be provided to our BUYER.

    o Can I cancel the sale of my tickets once they have been sold?
     No. Once you have received confirmation that your tickets have sold your order is final and you must deliver the tickets listed. Once your tickets sell, you are obligated to send the respective tickets within 24 hours of receiving your delivery instructions. Failure to fulfill your order can result in the following:
    (a) PRIMESPORT will reissue the tickets you listed for our BUYER which will invalidate your tickets.
    (b) PRIMESPORT will charge your credit card on file in order to cover the cost of replacement tickets that will be provided to OUR buyer.

    NOTE – There is no option to confirm or deny a sale on our website.

    Delivery/Shipment of Tickets:

  • In the sold confirmation email, you will be instructed on how to ship your tickets.
  • - You are obligated to ship tickets you have sold within 24 hours of receiving a sold confirmation email. If your tickets are not yet in your possession when they have sold, you are expected to ship them within 24 hours of the in-hand date you provided.
  • - Once the buyer receives their tickets, you will be emailed a confirmation of payment.


  • What do I need to know about the Delivery/Shipment of My Tickets?
  • o If your hardstock ticket(s) sell, you will need to log into your PRIMESPORT Account to create a prepaid shipping label. (In most cases this is a UPS label but in some instances a FedEx label may be generated instead) You are responsible for printing the shipping label and delivering the tickets to your local UPS store (further information will be provided within the sold confirmation email).

    Payment of Sale:

  • - Once the tickets are successfully delivered to the customer, you will receive an email with confirmation of payment.
  • - You will receive payment either via company check or PayPal, whichever method you chose at the time of listing your tickets.
  • - What do I need to know if my tickets sell on PRIMESPORT?

  • Company Check
    o Please allow up to 10 business days to arrive via standard mail.

    Paypal
    o Please allow 3-5 business days to be reflected in your PayPal account.

    Need To Contact Us?

  • - Phone: 800-591-9198, option 4
  • - Email: CustomerService@PRIMESPORT.com
  • - Office Hours: Monday – Friday 9AM to 7PM EST, Saturday-Sunday 10AM to 5PM EST
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